The editors at Solutions Review highlight what’s changed since the last iteration of Gartner’s Magic Quadrant for Content Services Platforms and provide an analysis of the new report.

Analyst house Gartner, Inc. has released its 2021 Magic Quadrant for Content Services Platforms. The researcher defines Content Services Platforms (CSPs) as “the foundational component in an organization for the management and use of content.” CSPs also deliver a way for employees to retrieve and work with content in a seamless way across devices and organizational boundaries, making them an essential component of digital workplace strategies. Core capabilities of CSPs include content repository; document and content management library services; reporting; mobility; open APIs; enterprise administration; metadata, and content collaboration, among others.

The content services market is extremely mature, with a number of vendors having had products in this field for over 30 years. As a result, many core capabilities have become commodity features with minimal differentiation. Newer vendors have taken a different approach to some of these areas, making critical capabilities a blend of optional and core capabilities. Gartner’s critical capabilities for CSPs include records management; process automation and app development; security and privacy intelligence; content intelligence; productivity intelligence; new work hub connectors; business role hub connectors; federation; content collaboration, and PaaS/SaaS deployment.

PaaS and SaaS deployment has seen the greatest growth in recent years. Businesses are on the hunt for modern, cloud-based solutions in a market that has primarily been populated with traditionalist technology. This is changing quickly, as many users are now focused on cloud deployments to modern existing implementations. Vendors offering native SaaS solutions are growing quickly, while long-standing providers that have previously been slow to deliver a SaaS/PaaS solution are now making more developments in that area.

Users looking to implement new content services should note that CSPs are rarely deployed as stand-alone solutions. Typically, there is some existing technology in place as well. Migration and re-platforming can be a costly process and the business application ecosystem that the CSP needs to integrate with can be a big differentiating factor. The degree to which an app can be integrated will have a significant impact on adoption.

In this Magic Quadrant, Gartner evaluated the strengths and weaknesses of 18 providers that it considers most significant in the marketplace and provides readers with a graph (the Magic Quadrant) plotting the vendors based on their Ability to Execute and their Completeness of Vision. The graph is divided into four quadrants, niche players, challengers, visionaries, and leaders. At Solutions Review, we read the report, available here, and pulled out the key takeaways.

Gartner adjusts its evaluation and inclusion criteria for Magic Quadrants as software markets evolve. As a result, Fabasoft, d.veleop, and Intalio were added to this year’s report, while Axway was dropped. Gartner also occasionally lists honorable mentions that did not meet the inclusion criteria but may be of interest to their clients. This year’s honorable mentions are AISHU, Macrowing Software Technology, KnowledgeLake, and Siav. Representative vendors in this year’s Magic Quadrant are AODocs, Box, DocuWare, d.velop, Fabasoft, Hyland, IBM, iManage, Intalio, Kyocera Document Solutions, Laserfiche, M-Files, Microsoft, NetDocuments, Newgen, Objective, OpenText, and SER Group.

With no challengers named in this year’s report, the 18 vendors are spread across the leader, niche player, and visionary categories. The leader quadrant is the most sparse this year, housing only four vendors. Microsoft is far and away the top vendor in this section of the graph, winning out in its ability to execute and its completeness of vision. The vendor’s success could be attributed to Microsoft 365’s continuous development and update cycle. Also a leader this year, Hyland offers three CSPs, two of which have proven to be able to scale to support billions of documents.

Box is also a leader in this year’s Magic Quadrant. The vendor recently announced an expanded relationship with Microsoft and Google Cloud, along with closer integration with Microsoft 365 and Google Workspace. Box also acquired SignRequest this year. Rounding out the 2021 leaders is OpenText, which has a true global presence and a strong ecosystem of more than 600 international partners to implement and support multi-national clients.

The niche players quadrant is the most densely populated this year, holding eight vendors. NetDocuments, iManage, and IBM are in close competition. NetDocuments boasts strength in email collaboration, which has been extended to allow IT to centrally adopt and distribute ndMail capabilities. iManage differentiates itself through its flexible and powerful mechanism for defining label-based security. Additionally, IBM customers can utilize a full IBM technology stack, including infrastructure, database, and content services platforms.

The remaining niche players are Objective, Fabasoft, AODocs, DocuWare, and Kyocera Document Solutions. Objective’s niche player status could be due to its focus on markets where information governance and records management are a priority. New vendor, Fabasoft places emphasis on model-driven, low-code deployment of content and business process services, which could have resulted in its niche player status. AODocs’ placement is possibly because its operations are mainly based in Europe and North America. DocuWare touts a long-standing SaaS platform that has full feature parity with its on-prem solution, so users can deploy either without sacrificing capabilities. Finally, Kyocera has a strong presence in the DACH region, primarily with yuuvis, which offers a relatively complete set of CSP capabilities.

The final quadrant, the visionaries, houses the last six vendors. Laserfiche is placed closest to the X-axis. The vendor has recently continued to roll out its hybrid architecture and SaaS services, while also expanding its Microsoft 365, Teams, and Outlook integrations. M-Files, located close to Laserfiche, focuses its CSP on the automation of business administration and business operation scenarios. Also a visionary this year, SER Group provides a broad set of business role hub connectors using its Doxis4 SmartBridge service.

The final visionaries in this year’s Magic Quadrant are Newgen, d.velop, and Intalio. Newgen is in close competition with SER Group, as its advanced features enable users to interact with third-party individuals and platforms. d.velop has been mainly focused on core functionality, including collaborative authoring, external file sharing, and electronic signatures for its SaaS-based platform, which is built on Elasticsearch and Amazon S3. Finally, Intalio, another new vendor, has successfully embedded AI capabilities within its CSP, delivering a rich range of cognitive services that enable content recognition and classification.

Read Gartner’s Magic Quadrant for Content Services Platforms.

The post What’s Changed: 2021 Gartner Magic Quadrant for Content Services Platforms appeared first on Best Content Services Platforms‎, Software and Content Management ECM Vendors.

Analyst house Gartner, Inc. recently announced the winners of its new

Peer Insights Voice of the Customer does not include an expansive vendor listing or proprietary graphic to help organizations select the best tools. Rather, it provides reviews that go through a strict validation process to ensure they are authentic. Gartner Peer Insights are meant to be a complement to its expert-led research reports. At Solutions Review, we read the report, available here, and pulled out the key takeaways.

Microsoft and Laserfiche Record the Highest Overall Scores

Both receiving overall ratings of 4.6, these two content services platform (CSP) providers boast the top scores in this report. Additionally, Microsoft earned the distinction of receiving the highest number of reviews at a total of 645. Microsoft’s closest competition in this area was Box, which received 134 reviews. This shows that Microsoft was the most popular tool with Gartner users this year, by far, receiving more reviews than the 13 other providers combined. Laserfiche, while earning the same score as Microsoft, came in fifth place with regard to number of reviews, with 59.

Newgen Users are the Most Willing to Recommend

94 percent of Newgen reference users (36 reviews) showed a willingness to recommend the product. The average percentage for this rating across all vendors is just over 86 percent, which shows how strongly users respond to Newgen’s CSP. Newgen’s reviews came from all around the globe. The majority of the vendor’s reviews came from the Asia/Pacific region (53 percent), while 25 percent came from Europe, the Middle East, and Africa. Users from North America represented 17 percent of Newgen’s reviews, with Latin American users accounting for the remaining 6 percent.

Microsoft Qualified for all Category Distinctions

Gartner Peer Insights recognizes the most highly rated providers in a specific industry category through the Customers’ Choice Category Distinction. Microsoft qualified for Category Distinction in all eight of the categories listed. The vendor received distinctions in Global Enterprises, Large Enterprises, Midsize Enterprises, Manufacturing, Industry Services, Asia/Pacific, Europe, the Middle East and Africa, and North America.

Read Gartner’s 2021 Peer Insights Voice of the Customer for Content Services Platforms.

The post Gartner Names Winners of 2021 Voice of the Customer for Content Services Platforms appeared first on Best Content Services Platforms‎, Software and Content Management ECM Vendors.

New research from

Widget not in any sidebars

The report, The Low-Code Imperative, explores how common the use of low-code development tools is among software developers and how that has changed since the pandemic. 61 percent of software developers only use low-code development tools occasionally or rarely, though 55 percent say their employer encourages them to use low-code development tools more.

In a press statement, Chris McLaughlin, chief product and marketing officer at Nuxeo, said, “the pandemic has only served to accelerate digital transformation programs that were already underway, with businesses having to shift further online, provide new customer experiences and deliver better products quicker than ever. Organizations need the right tools to improve agility, flexibility, and to respond to market demands quicker — for content-based applications; the right tools mean low-code development.”

Low-code development tools provide a range of benefits to the organizations that use them. The biggest benefit was that these tools simplify the development process (35 percent), but differentiating from the competition (25 percent), making the business more innovative (25 percent), and improving the customer experience (24 percent) were also mentioned. The user experience and differentiating a brand have become more important this year. Low-code development tools allow enterprises to improve both and bring content-based apps to market faster.

Additionally, there are personal benefits to software developers from using low-code development tools. Over one-third of respondents say using these tools is a more effective use of their time, 32 percent say it enables them to do a wider range of work, and 29 percent believe they can bring more value to the business. This underscores the impact that low-code tools can have on retention and personal development. Because of this, it’s projected that 41 percent of software developers will want more than half of their organization’s app development to be low-code by 2022.

43 percent of those surveyed said it takes more than three months to complete a typical content-based application. Content is critical both internally and externally, and in a fast-paced environment, this is too long to deliver a content-based app. Typical reasons that a content-based application project would be abandoned include an inability to respond quickly enough to changing market requirements (22 percent) and the project taking too long (15 percent).

McLaughlin added, “it’s always been important to be agile, flexible, and innovative, but it’s become even more so this year. To achieve this, organizations need to bring their content-based applications to market much quicker and with a minimum of cost and complexity, and low-code tools will play an increasingly central role in doing so.”

To download The Low-Code Imperative in full, click here.

Looking for more? Download our Business Process Management Buyer’s Guide for free to compare the top-24 products available on the market with full page vendor profiles, key capabilities, a BPMS market overview, our bottom line analysis, and questions for prospective buyers.

Widget not in any sidebars

The post Nuxeo Research Reveals the Use of Low-Code Tools Has Increased Since COVID-19 appeared first on Best Content Services Platforms‎, Software and Content Management ECM Vendors.

Newgen Software

Newgen is a global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) solutions with a footprint in over 60 countries. The Omniflow iBPS Business Process Management Suite drives enterprise-wide digital transformation by connecting an organization’s resources. The platform’s advanced capabilities, such as process orchestration, case management, robotic process automation (RPA), mobile, and social, allow you to re-engineer processes and go digital.

Key features of the new version of OmniXtract 3.0 include:

• Reports and Visualization: Provides contextual reports for real-time visualizations and actionable insights across various stages of the extraction lifecycle.
• Extraction Engine: Supports on-prem and cloud-based third-party extraction engines.
• Pre-configured Document Types: Provides pre-configured document types for common use cases, allowing for quick implementations.
• Extraction Analytics: Analyzes historical data for enhancing extraction performance.
• Seamless Integration: Supports a range of Application Programming Interfaces (APIs) for enabling seamless integration with several Newgen offerings.

In a press release, Diwakar Nigam, MD and Chairman of Newgen Software, said, “when digital has become the new normal, it is important to have an efficient solution for managing content. The enhanced version of our software will help organizations simplify the process of identifying and obtaining complex information from multiple data sources. Organizations can easily extract information from a large volume of documents across various business processes, enabling smarter decision making, enhancing operational efficiency, and reducing errors.”

Newgen OmniXtract supports many extraction technologies, including guided intelligent character recognition, optical character recognition, barcode, and magnetic ink character recognition. Additionally, the software enhances accuracy through continuous learning from previously processed documents.

Learn more about Newgen Software.

Widget not in any sidebars

The post Newgen Software Launches OmniXtract 3.0 for Data Extraction appeared first on Best Content Services Platforms‎, Software and Content Management ECM Vendors.

Source: KMWorld

The editors at Solutions Review have compiled this list of content services vendors that matter most from the recently published 2020 KMWorld 100 listing.

Knowledge management information provider, publisher, and conference organizer KMWorld recently unveiled its 2020 KMWorld 100 Companies That Matter in Knowledge Management. The 2020 KMWorld 100 outlines the top knowledge management solution and services providers and is assembled via input from editors, analysts, experts, and product end-users. Inclusion criteria is based on functionality, creativity, product innovation, and a history of demonstrated success with clients.

At Solutions Review, we track the solution providers that have the biggest impact on the mid-market and enterprise. As such, we’ve perused the complete 2020 KMWorld 100 report, available here, and segmented the vendors and tools that matter most in content services.

DocStar

DocStar users are able to get control over documents, improve retention and increase efficiency through the provider’s platform. The vendor also serves organizations of any size, making their appeal widespread. DocStar offers enterprise content management solutions, document management system software, and accounts payable automation solutions. The provider’s ECM platform, DocStar ECM, can be installed on the user’s hardware or on DocStar’s hosted service.

DocuWare

DocuWare’s content services platform (CSP) offerings include DocuWare for document capture and management, DocuWare Workflow for business processing, and DocuWare Intelligent Indexing for metadata management and content indexing. The Germany-based company also provides both on-prem and cloud ECM solutions. DocuWare’s platform distinguishes itself from other solutions by offering disaster recovery capabilities as an optional add-on for users.

Everteam

Everteam offers microservice architecture that includes a modernized application layer for building apps. The provider’s ECM platform helps organizations maximize the value of their enterprise information, for improved decision making and business impact. With Everteam’s platform, users can integrate digital and paper content sources as part of a cohesive content strategy, providing the tools required to identify, search and retrieve information, regardless of source, format or location.

Hyland

Hyland is the developer of an ECM and process management software suite called OnBase. The vendor’s OnBase software is a good choice for enterprise users looking to combine traditional content management capabilities with end-to-end content processing apps. Hyland also offers easy API-based integrations and high-quality third-party integrations. OnBase is built on a single end-to-end architecture, available to users on-prem or in the cloud.

M-Files

M-Files provides users with a metadata-driven system for organizing and managing documents and other information. This platform is a good fit for those invested in a Microsoft infrastructure.  M-Files is also notable in that it allows users to edit objects in offline mode. Organizations can use M-Files’ platform on-prem, in the cloud, or in hybrid environments to improve productivity and quality, as well as comply with industry regulations and standards.

Nuxeo

Nuxeo offers a content management platform that allows organizations to manage content while putting it to work. The vendor’s platform is an open-source, subscription-based CSP available on the ground, in the cloud, or as a hybrid of both. It offers digital asset management and a comprehensive API. Nuxeo is ideal for organizations that want to develop custom content services and applications. This platform allows clients to tailor it to fit their specific needs and is easy to deploy.

OpenText

OpenText’s comprehensive ECM solution was designed to help organizations complete a digital transformation. The vendor aims to help clients gain the business-critical insight needed to manage information on the ground or in the cloud. The provider also has an extensive partner network and its products are easy to integrate with other applications. The platform ensures information governance to address a complex and changing regulatory landscape and the rapid growth of business information.

Read the complete 2020 KMWorld 100 Companies That Matter in Knowledge Management list.

The post 2020 KMWorld 100: 7 Content Services Vendors that Matter Most appeared first on Best Content Services Platforms‎, Software and Content Management ECM Vendors.

Micro Focus recently announced the release of Content Manager Select. This is the subscription-based version of Micro Focus Content Manager, an enterprise content management solution. In this new subscription model, Content Manager Select gives businesses the opportunity to deploy the product’s functionalities across the entire user base at an operational cost, along with free unlimited Inquiry User access.

Offered in either a one- or three-year term license, the platform provides a rich user experience for desktop, extended, and mobile workers with all of the features and functionality of the full Content Manager suite, coming standard with the subscription model. Additionally, the solution offers the scalability and usability needed to manage information from creation to disposal, helping businesses meet data privacy guidelines. Content Manager Select also includes the full capability to manage data connected to mission-critical business processes.

With this subscription-based solution, users can access previously separately priced modules, including Advanced Disposition and Auto-Classification. This way, users can manage data deletion processes associated with privacy management, as well as integration to enhance the compliancy and validation of SharePoint and Office365. Features included in Content Manager Select are unlimited inquiry users, free access to modules, simplified license metrics, cloud-read, realignment, and access to new SaaS solutions.

In a press statement, Micro Focus information management sales regional director, Brandon Voight said, “Governments and enterprises across Australia and New Zealand, and the world, are heavily investing in cloud services and subscription software. In response to this market demand, Micro Focus has introduced Content Manager Select. When it comes to making the choice to move from perpetual to subscription licensing, governments and organizations with traditional, complex IT infrastructure now have the opportunity to overhaul their perpetual licenses. They can find a subscription contract that actually meets their needs, and realign the software with how it is being used and who is using it.”

Learn more about Micro Focus.

The post Micro Focus Releases SaaS Version of Content Manager appeared first on Best Content Services Platforms‎, Software and Content Management ECM Vendors.

Alfresco Software

Recently, the open source content management, process automation, and information governance software provider also announced significant product updates to the company’s Digital Business Platform. These updates include support for Amazon Elastic Container Service for Kubernetes (Amazon EKS) and Amazon Glacier. The company’s support for Amazon Web Services (AWS) enables solution architects to simply develop cloud-ready applications.

With Alfresco Federation Services, users can find the information they need faster and then be able to perform the tasks they need to from their desktop, regardless of where they are located. Additionally, the platform enables businesses to keep their information stored in its current repository or application, but still utilize the Alfresco Digital Business Platform by creating a connection between the content and repository to facilitate retention, holds, dispositions, and workflow.

In a press statement, Chief Product Officer at Alfresco, Tony Grout said, “In these unprecedented times, having the ability to manage information in their current locations (‘Manage in Place’) and control the content and records that are distributed across different systems is a critical capability that Alfresco Federation Services delivers. Regardless of where the content lives, employees can search and govern documents (as well as apply consistent retention policies across their content) irrespective of whether it is stored in Alfresco or non-Alfresco applications — without ever leaving their Alfresco environment — and take action upon the search results.”

Learn more about Alfresco Software.

The post Alfresco Launches New Generation Federation Services appeared first on Best Content Services Platforms‎, Software and Content Management ECM Vendors.

OpenText

This announcement comes on the heels of OpenText entering a definitive agreement to acquire Carbonite. The Enterprise Information Management software and solution provider will acquire Carbonite for $23.00 per share in cash. The transaction values Carbonite at an enterprise value of approximately $1.42 billion and represents a 78 percent premium to Carbonite’s unaffected closing stock price on September 5, 2019, the final training day before a media report was published speculating about a possible sale process.

In addition to unified communication solutions, XMedius also provides technologies designed to optimize the omnichannel customer experience and the connected business. These tools will complement OpenText’s Customer Experience Management (CEM) and Business Network (BN) platforms.

In a press statement, CEO and CTO of OpenText, Mark J. Barrenchea said, “with more than 50,000 installations worldwide, the acquisition of XMedius further strengthens OpenText’s leadership in secure information exchange, unified communications, and digital fax. We welcome XMedius’ customers, strong partner network, and employees to OpenText. The acquisition reaffirms our commitment to Montreal, already a strategic hub for our Analytics and AI development teams. Together, we will bring leading cloud and hybrid solutions to enterprises and small to mid-sized businesses.”

The purchase price of this acquisition is approximately $75 million in an all-cash transaction. Currently, XMedius generates about $40 million annually in revenue. Additionally, OpenText projects first year revenues to be down up to 20 percent due to customary purchase price accounting adjustments and typical integration activities.

Learn more about OpenText.

The post OpenText Acquires Unified Communications Provider XMedius appeared first on Best Content Services Platforms‎, Software and Content Management ECM Vendors.

Analyst house Gartner, Inc. recently announced its

Peer Insights Customers’ Choice does not include an expansive vendor listing or proprietary graphic to help organizations select the best tools. Rather, it provides reviews that go through a strict validation process to ensure they are authentic and professional. Gartner Peer Insights are meant to be a complement to its expert-led research reports. At Solutions Review, we read the reviews, available here, and pulled out the key takeaways.

Laserfiche Earns the Highest Average Score

Laserfiche’s Content Services Platform (CSP) received 129 verified reviews, with the highest average rating of 4.7 stars. 76 percent of its reviews were 5 stars and 22 percent were 4 stars. Laserfiche’s closest competitors are Adobe and Microsoft, which both earned an average score of 4.6 stars. Laserfiche was also named a challenger in the 2019 Gartner Magic Quadrant for Content Services Platforms.

Microsoft Received the Largest Number of Reviews

Microsoft’s Office 365 earned 704 verified reviews, netting an average of 4.6 stars. 63 percent of those reviews were 5 stars, while 34 percent were 4 stars. The solution is recommended for those who have an investment in Microsoft, but some reviews say that clients have to use products in addition to SharePoint to round out its CSP features. The solution is enabled via a unified cloud-based platform that includes AI capabilities for content insight and process automation. Adobe received the second most reviews with 309, followed by Laserfiche at 129, and Box at 106.

Gartner Recommends Using Customer Reviews to Supplement Vendor Evaluation

Where Gartner’s Magic Quadrants are aimed at helping organizations identify vendors to keep tabs on in the overall marketplace, peer reviews are driven only by customer feedback based on specific experiences relative to unique technology environments. That’s where the disconnect can sometimes come from when comparing analyst resources to individual reviews. In this way, it is best to utilize all the tools at your disposal when assessing data center backup and recovery solutions.

The post Gartner Names Winners of 2020 Customers’ Choice for Content Services Platforms appeared first on Best Content Services Platforms‎, Software and Content Management ECM Vendors.

Laserfiche

Laserfiche delivers a full set of Content Services Platform (CSP) capabilities in on-prem and Software as a Service (SaaS) offerings. The provider offers users reporting and compliance capabilities, which enable them to optimize business operations. Laserfiche’s extensive set of content services capabilities allow users to deploy a traditional content management tool with innovative business process solutions for digitization.

Laserfiche users will have the ability to utilize workflow bots to mimic repetitive manual tasks — including data entry, logging in and out of systems, and filling out forms — alongside pre-existing process automation capabilities to help fill integration gaps and improve employee productivity. Organizations that rely on legacy systems or third-party external sites for day-to-day operations, but currently do not have a way to integrate them can deploy workflow bots to work between applications, syncing data, and processes without human intervention. As businesses continue to look to automation for handling manual, routine tasks, employees will be empowered to do more productive work.

In a press statement, President and Chief Technology Officer at Laserfiche, Karl Chan said, “businesses and employees alike want their time back from monotonous tasks to be more productive, more effective, and more innovative. We’re excited to introduce RPA capabilities to the Laserfiche platform to supplement human employees’ capabilities and open up new opportunities for efficiency and innovation, giving our customers a competitive edge.”

Additional benefits of Laserfiche’s new workflow bots features include increased productivity, improved consistency and accuracy, low technical barrier, consolidated data and functionality, and easy implementation.

Learn more about Laserfiche.

The post Laserfiche Launches New Workflow Bots with RPA Capabilities appeared first on Best Content Services Platforms‎, Software and Content Management ECM Vendors.